Shipping policy
Effective Date: January 2026
1. Shipping Destinations & Processing Times
Order Processing
Orders are usually processed within 48 hours.
Orders placed before 2:00 PM ET on business days (Monday–Friday, excluding U.S. federal holidays) usually ships the next business day.
2. Shipping Charges
Orders over $69: Free standard shipping within the USA.
Orders under $69: $9.99 flat-rate shipping.
3. Shipping Methods & Estimated Delivery
United States
FedEx or UPS Ground: 3–7 business days
PO Boxes: USPS Priority Mail (3–8 business days)
APO/FPO: USPS Priority Mail Military Service (4–6 weeks)
International Shipping
Orders are fulfilled through Vinchella’s global logistics centers.
Delivery times vary based on destination, carrier capacity, and customs clearance.
Customs duties and import taxes may apply and are the customer’s responsibility.
Important Notes
Carriers do not deliver on weekends or U.S. federal holidays.
Delivery timeframes are estimates and may be impacted by carrier delays, weather, or other unforeseen factors.
Business days refer to Monday-Friday, excluding holidays observed in the State of Florida and the United States.
4. Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
For tracking support, contact Vinchella Customer Service:
Hours:
Monday-Thursday: 9:00 AM – 4:00 PM ET
Phone: +1-866-201-5188