Vinchella Privacy & Security Policy
Effective Date: January 2026
Vinchella Inc. (“Vinchella,” “we,” “us,” or “our”) respects your privacy and is committed to protecting any personal information you provide while visiting https://www.vinchella.com or interacting with our services.
This Policy explains how we collect, use, share, and safeguard your information.
By using our Website, you consent to the practices described in this Policy.
For questions or requests regarding your personal data, please contact:
customer-service@vinchella.com
This Policy applies solely to data collected through vinchella.com and does not govern third-party websites.
1. Information We Collect
We collect personal information when you voluntarily provide it. This may include:
A. Contact Information
Name, email address, telephone number, billing and shipping addresses.
B. Account Information
Username, password, profile preferences.
C. Purchase Information
Order details, transaction history, delivery details.
Payment card data is processed via secure third-party payment gateways; Vinchella does not store full credit-card information.
D. Optional Information
Age group, gender, skincare concerns, product preferences, survey responses.
E. Automatically Collected Data
IP address, device ID, browser type, pages viewed, session duration, and cookies.
Your information is used for order fulfillment, customer support, personalization, and service improvements.
2. Legal Basis for Processing
Where applicable under U.S. law and the EU General Data Protection Regulation (GDPR), we process data based on:
Consent (email marketing, cookies)
Contractual necessity (order fulfillment)
Legal obligation (tax, accounting)
Legitimate interest (fraud prevention, analytics, customer service)
3. How We Use Your Information
We may use personal data to:
Process and fulfill orders
Communicate order status, shipping updates, and customer-service responses
Send marketing communications (with consent)
Improve website functionality and user experience
Conduct analytics and site performance monitoring
Comply with applicable U.S. federal and Florida state laws
Aggregated or anonymized data may be used for analytics without identifying individual users.
4. Third-Party Services & Data Sharing
We may share your information with:
Payment processors
Fulfillment and logistics partners
Fraud-prevention and security providers
Website hosting and analytics services
Email-marketing platformsAll third-party partners are contractually required to protect your data and use it only for authorized purposes.
California Residents (CCPA/CPRA)
You may request:
Disclosure of collected data
Deletion of personal data
Opt-out of “selling” or “sharing” (as defined by CPRA)
Contact: customer-service@vinchella.com
Florida Residents (FIPA Compliance)
Vinchella complies with the Florida Information Protection Act (Fla. Stat. § 501.171) regarding data security and breach notifications.
5. Data Retention
We retain personal information only as long as necessary to:
Complete your transactions
Provide customer service
Meet legal obligations
Resolve disputes
Data is deleted or anonymized when no longer required.
6. Compliance & Disclosure
We may disclose your information if required:
By law, subpoena, or government request
To protect our legal rights
To prevent fraud, security breaches, or misuse
7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable cart, checkout, and login functionality
Personalize your shopping experience
Measure site performance and engagement
Support analytics and marketing
You may manage cookies in your browser settings.
Essential cookies are required for proper website functionality.
8. Your Privacy Rights
U.S. Residents (California & Florida)
You may request:
Access to personal data
Correction or deletion
Opt-out of sale/sharing of personal information
Non-discrimination for exercising rights
Submit requests to: customer-service@vinchella.com
EU Residents (GDPR)
You have the right to:
Access, correct, or delete your data
Object to processing
Request data portability
Withdraw consent at any time
9. International Transfers
If your data is transferred to the United States, we use safeguards such as:
Standard Contractual Clauses (SCCs)
Data Processing Agreements
Equivalent EU-approved mechanisms
10. Security Measures
Vinchella uses industry-standard protections, including:
SSL encryption
Secure server infrastructure
Firewalls
Restricted data access
Routine monitoring
While no system is 100% secure, we take extensive measures to safeguard your information.
11. Children’s Privacy
The Website is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided information, contact us for prompt removal.
12. Updates to This Policy
We may update this Policy periodically.
Changes will be posted with a revised “Last Updated” date.
Significant changes may be communicated by email.
13. Updating or Deleting Your Information
You may update account information at any time by logging into your Vinchella account.
To request account deletion, submit a verified request to:
customer-service@vinchella.com
14. Contact Information
Vinchella Inc.
3301 SW 42nd St
Fort Lauderdale, Florida 33312-6828
United States
Email: customer-service@vinchella.com
Website: https://www.vinchella.com
15. Cookie & Tracking Technologies (Detailed)
Our website uses several types of cookies:
Essential Cookies
Required for checkout, login, cart functionality, and site security.
Performance Cookies
Anonymous analytics to improve website usability.
Functional Cookies
Store user preferences (language, location, session settings).
Marketing & Analytics Cookies
Only used with consent.
Help measure usage and deliver relevant advertising.
Your Choices
You can manage or delete cookies at any time through your browser settings.
Third-Party Cookies
Trusted partners such as Google Analytics may use cookies to analyze usage patterns.
All third-party partners must comply with U.S. and international data-protection requirements.
Consent (GDPR + ePrivacy Directive)
EU visitors receive a cookie-consent banner with granular controls for:
Necessary cookies
Analytics cookies
Marketing cookies
Continuing to use the Website constitutes consent.