Effective Date: January 2026

1. Shipping Destinations & Processing Times

Order Processing
Orders are usually processed within 48 hours.
Orders placed before 2:00 PM ET on business days (Monday–Friday, excluding U.S. federal holidays) usually ships the next business day.

2. Shipping Charges

Orders over $69: Free standard shipping within the USA.
Orders under $69: $9.99 flat-rate shipping.

3. Shipping Methods & Estimated Delivery

United States
FedEx or UPS Ground: 3–7 business days
PO Boxes: USPS Priority Mail (3–8 business days)
APO/FPO: USPS Priority Mail Military Service (4–6 weeks)

International Shipping
Orders are fulfilled through Vinchella’s global logistics centers.
Delivery times vary based on destination, carrier capacity, and customs clearance.

Customs duties and import taxes may apply and are the customer’s responsibility.

Important Notes
Carriers do not deliver on weekends or U.S. federal holidays.
Delivery timeframes are estimates and may be impacted by carrier delays, weather, or other unforeseen factors.
Business days refer to Monday-Friday, excluding holidays observed in the State of Florida and the United States.

4. Tracking Your Order

You will receive a shipping confirmation email with tracking information once your order has been dispatched.
For tracking support, contact Vinchella Customer Service:

Hours:
Monday-Thursday: 9:00 AM – 4:00 PM ET
Friday: 9:00 AM – 2:00 PM ET

Phone: +1-866-201-5188

Email: customer-service@vinchella.com

5. Returns & Refunds

We want you to love your Vinchella experience. If you are not fully satisfied, please review the return guidelines below.

Eligible Returns
We accept returns of unopened, unused products purchased directly from vinchella.com within 30 days of the delivery date.

How to Return a Product
Contact Customer Service to request a Return Merchandise Authorization (RMA) number.
Return the item in its original packaging, including proof of purchase.
Ship to the address provided by Customer Service.
Items returned without an RMA may experience processing delays.

Refund Processing
Refunds are issued to the original payment method within 10 business days after the returned item is received and inspected.
Original shipping charges are non-refundable.
Vinchella is not responsible for return shipping costs, unless an item was damaged or incorrectly shipped.

Damaged or Defective Products
If you receive a damaged or defective product:

Contact us within 7 days of delivery.
We will replace the item at no additional cost or issue a refund after inspection.

Ineligible Returns
Opened or used productsItems purchased from unauthorized resellers or retail locations
Gift cards
Promotional samples

Retail Store Purchases
Products purchased from authorized retailers follow the retailer’s specific return policy.
While these businesses operate independently, we will assist where possible.

6. International Returns

International returns must be pre-approved by Customer Service prior to shipping.
Return shipping costs, customs duties, and taxes are the responsibility of the customer.
Unauthorized international returns may be rejected or delayed.

7. Legal Notice (Florida Commerce Compliance)

Vinchella Inc. operates in compliance with:

Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Fla. Stat. § 501.201–213

Federal Trade Commission Mail, Internet, or Telephone Order Merchandise Rule (16 CFR § 435)

Orders are fulfilled from Fort Lauderdale, Florida.

For questions regarding your consumer rights in Florida, contact:
Florida Department of Agriculture & Consumer Services (FDACS)
Consumer Protection Division: +1-866-201-5188